At Hug & Heart, we believe every hug tells a story. Our cuddly teddy bears, holding their little red hearts, are craftedto share love, warmth, and unforgettable moments. Perfect for Valentine’s Day or any time you want to say “I care,” our bears bring smiles, hugs, and heartfelt memories to those you cherish most.
We want you to love your purchase! If for any reason you are not satisfied, you may return your item within 10 days of receiving it. Please note: return shipping costs are the responsibility of the customer. The item must be returned in its original condition and packaging. Once we receive and inspect your returned item, we will process your refund.
Important: Personalized or gift items cannot be returned unless damaged or defective.
Shipping
We process and ship all orders within 2–4 business days. Shipping times may vary depending on your location, but most orders arrive within 7–15 business days. Please make sure your shipping address is correct to avoid delays.
Production
Our products are made both locally and globally. We carefully select our manufacturing partners to ensure that our products are of high quality and offered at a fair price.